# Customer feedback form template

Last updated: 2026-08-07
Canonical URL: https://fillo.so/templates/customer-feedback-form

Start from a structured product-feedback form with a rating matrix, a forced feature-priority ranking, an overall happiness score, and an optional written follow-up.

## Included fields

- Ratings for ease of use, performance, support, and value.
- A ranking of four editable roadmap choices.
- A required one-to-five overall happiness score.
- An optional open comment for context the structured fields missed.

Use the complete template as a hosted survey, or remove the matrix and ranking for a smaller in-app feedback moment. Fillo collects structured responses; keep behavioral events and session analysis in your product-analytics tool.

## Use the template

Open an editable guest draft: https://fillo.so/new?template=customer-feedback&from=template-customer-feedback

## Useful links

- Human template: https://fillo.so/templates/customer-feedback-form
- In-app feedback: https://fillo.so/in-app-feedback.md
- Respondent identity: https://fillo.so/docs/respondents.md
- Conditional NPS example: https://fillo.so/examples#nps