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Sources & notes

GitLab’s handbook asks for the problem, workaround, and impact behind a request. Fillo turns that guidance into a customer form with an optional proposal; it is not GitLab’s internal template.

When a customer needs something the product cannot do. Use a bug report for broken features.

Group requests by the underlying problem, rather than votes for a proposed solution. Assign someone to review them; taking a request is not a roadmap commitment.